| Privacy
Statement |
| Terms
of Use |
| Billing
Policy |
|
Terms
of Use
All users of Hosting.pro 's services, and all customers upon signing
up for Hosting.pro 's services, agree to comply with Hosting.pro 's
Terms of Use ("TOU"). The spirit of the TOU is to ensure
customers are using Hosting.pro 's services with due regard to the
rights of other Internet users and in conformity with the requirements
of Hosting.pro 's network environment. The TOU are not exhaustive
and Hosting.pro reserves the right to add, delete, or modify any provision
of its TOU at any time without notice, effective upon either the posting
of the modified TOU to www.Hosting.pro .com or notification of the
modified TOU. Any complaints about a customer's violation of the TOU
should be sent to abuse@Hosting.pro .com. The TOU supersedes any other
agreement with Hosting.pro , whether written, oral, by conduct, or
otherwise.
A. Hosting.pro Web Hosting & Ecommerce Customer Restrictions
B. Hosting.pro Dedicated Server Customer Restrictions
C. All Hosting.pro Customer Terms of Use
D. All Hosting.pro Customer Billing Policy
A. Hosting.pro Web Hosting & Ecommerce
Customer Restrictions
The following Terms of Use apply only to Hosting.pro 's Web Hosting
and Ecommerce customers, and supplement the terms in sections C and
D that apply to all Hosting.pro customers:
| Any Web site that uses a high amount of
server resources (such as, but not limited to, CPU time, memory
usage, and network resources) will be given the option to either
pay additional fees (which will depend on the resources required),
reduce the resources used to an acceptable level, or upgrade
its service to a Dedicated Server plan. Hosting.pro will be
the sole arbiter of what is considered to be a high server usage
level. All Web Hosting and Ecommerce accounts come with a limit
of 5,000 files per account. Each block of 5,000 files after
the initial 5,000 will incur an additional charge of US$9.95/month.
Any Web Hosting and Ecommerce account deemed to be adversely
affecting server performance or network integrity will be shut
down without prior notice. |
| Sending unsolicited bulk and/or commercial
messages over the Internet (known as "spamming") is
prohibited, regardless of whether or not it overloads a server
or disrupts service to Hosting.pro 's customers. The term "spamming"
also includes, but is not limited to, maintaining an open SMTP
policy, engaging in spamming using the service of another ISP
or IPP and referencing in the spam a Web site hosted on a Hosting.pro
server, and selling or distributing software (on a Web site
residing on a Hosting.pro server) that facilitates spamming.
Violators will be assessed a minimum fine of $200 and will face
immediate suspension. Hosting.pro reserves the right to determine,
in its sole and absolute discretion, what constitutes a violation
of this provision. |
| Any scripts that pose a potential security
risk or are deemed to be adversely affecting server performance
or network integrity will be shut down or will be automatically
removed without prior notice. Hosting.pro does not permit CGI
script sharing with domains not hosted by Hosting.pro or any
scripts that may be abused for UCE purposes. |
| Hosting.pro does not allow Web Hosting and
Ecommerce customers to install their own chat rooms. Chat rooms
tend to require significant system resources and therefore cannot
be permitted as an account option. However, for a small charge,
Hosting.pro provides Java chat rooms that meet most users' needs
and run without hindering system performance. |
| Hosting.pro may allow programs to run in
the background. These programs will be considered on an individual
basis and Web Hosting and Ecommerce customers will incur extra
charges based on system resources used and operational maintenance
needed. If you wish to run background programs please contact
Hosting.pro at support@Hosting.pro .com so that we can arrange
set-up. |
| Hosting.pro does not allow IRC or IRC bots
to be operated by Web Hosting and Ecommerce customers. |
| Hosting.pro 's Web Hosting and Ecommerce
accounts are not configured for the purposes of distributing
software and/or multimedia products. If you wish to distribute
software and/or multimedia files, please contact sales@Hosting.pro
.com to make special arrangements. |
| Multimedia files are defined as any graphics,
audio, and video files. Hosting.pro Web Hosting and Ecommerce
accounts are not to be used for the purposes of distributing
and storing unusual amounts of multimedia files. Any Web site
whose disk space usage for storing multimedia files exceeds
70% of its total usage, in terms of total size or number of
files, will be considered to be using an unusual amount of multimedia
files |
| Any database stored on Hosting.pro 's Web
Hosting and Ecommerce servers will be limited in size to 10%
of the total disk space allotted for that particular domain's
plan/web hosting account. |
B. Hosting.pro Dedicated Server Customer Restrictions
The following Terms of Use apply only to Hosting.pro 's Dedicated
Server customers, and supplement the terms in sections C and D that
apply to all Hosting.pro customers:
| The customer is solely responsible for any
breaches of security affecting servers under customer control.
If a customer's server is involved in an attack on another server
or system, it will be shut down and an immediate investigation
will be launched to determine the cause/source of the attack.
In such event, the customer is responsible for the cost to rectify
any damage done to the customer's server and any other requirement
affected by the security breach. |
| Hosting.pro allows Dedicated Server customers
the use of IRC inside the Hosting.pro network as long as the
use of IRC on a Hosting.pro server does not violate any of the
other terms of these TOU. As a policy, Hosting.pro will not
provide vanity IRC reverse DNS records. To enforce this policy
Hosting.pro does not turn the reverse address of IPs over to
the customer. Authority over this information remains with Hosting.pro
. |
| The customer understands that the customer
is responsible for paying for any network resources that are
used to connect the customer's server to the Internet. The customer
may request that the customer's server be disconnected from
the Internet, but the customer will still be responsible for
paying for any network resources used up to the point of suspension
or cancellation. |
C. All Hosting.pro Customer Terms of Use
The following Terms of Use apply to ALL Hosting.pro customers:
Hosting.pro 's services include, but are
not limited to:
- any act of preparing, setting up, connecting, maintaining,
terminating, or reconnecting customers' account (including
all billing data and the space on the particular Web server
that Hosting.pro provides to customers);
- any use by customers, or any access provided to customers
by Hosting.pro , of computing, telecommunications, software,
information, hardware, and equipment;
- any act, or provision of any service, by Hosting.pro to
customers, related to Web hosting and domain name registrations
(including server usage and technical support), regardless
of duration and whether paid for or not;
- any provision by Hosting.pro to customers, of any space,
Internet connectivity, or electrical power;
- any access or use related to the Hosting.pro 's Web site,
including the Web site itself;
- any other service mentioned in the TOU;
- any other service provided by Hosting.pro to customers,
whether used or not;
- any other Hosting.pro services that are used by customers,
whether offered or provided by Hosting.pro to customers.
|
| The legal owner of customers' Web sites
and accounts with Hosting.pro will be the individual or organization
whose name is listed in Hosting.pro 's database as the owner.
Customers will fully cooperate with and abide by any and all
of Hosting.pro 's security measures and procedures in the event
of any dispute over ownership of customers' Web sites and accounts
with Hosting.pro . |
| Hosting.pro servers may be used for lawful
purposes only. Transmission, storage, or distribution of any
information, data, or material in violation of any applicable
law or regulation, or that may directly facilitate the violation
of any particular law or regulation is prohibited. This includes,
but is not limited to: copyrighted material; trademarks; trade
secrets or other intellectual property rights used without proper
authorization; material that is obscene, defamatory, constitutes
an illegal threat, or violates export control laws. Additionally,
in purchasing Hosting.pro services, all Hosting.pro customers
certify that they and/or the organization they represent in
procuring services from Hosting.pro are not, nor have been designated,
a suspected terrorist as defined in Executive Order 13224; are
not owned or controlled by a 'suspected terrorist' as defined
in Executive Order 13224; and are not on, are not a member of,
related to, associated with, or controlled by any organizations
on the list contained in the Annex to Executive Order 13224
and all updates thereto. |
| Sending unsolicited bulk and/or commercial
messages over the Internet (known as "spamming") is
prohibited, regardless of whether or not it overloads a server
or disrupts service to Hosting.pro 's customers. The term "spamming"
also includes, but is not limited to, maintaining an open SMTP
policy, engaging in spamming using the service of another ISP
or IPP and referencing in the spam a Web site hosted on a Hosting.pro
server, and selling or distributing software (on a Web site
residing on a Hosting.pro server) that facilitates spamming.
Violators will be assessed a minimum fine of US$200 and will
face immediate suspension. Hosting.pro reserves the right to
determine, in its sole and absolute discretion, what constitutes
a violation of this provision. |
| Violations of system or network security
are prohibited and may result in criminal and civil liability.
Examples of system or network security violations include, without
limitation the following: unauthorized access to or use of data,
systems or networks, including any attempt to probe, scan or
test the vulnerability of a system or network or to breach security
or authentication measures without express authorization of
the owner of the system or network; interference with service
to any user, host or network including, without limitation,
mail bombing, flooding, deliberate attempts to overload a system
and broadcast attacks; forging of any TCP-IP packet header or
any part of the header information in an email or a newsgroup
posting. |
| Use of Hosting.pro 's services or equipment
for creating or sending Internet viruses, worms or Trojan horses,
or for pinging, flooding or mail bombing, or engaging in denial
of service attacks is prohibited. It is also prohibited for
any customer to engage in other activity that is intended to
disrupt or interfere with, or that results in the disruption
of or interference with, the ability of others to effectively
use Hosting.pro 's services and equipment (or any connected
network, system, service or equipment) or conduct their business
over the Internet. |
The Digital Millennium Copyright Act ("DMCA")
sets forth the law regarding the use of copyrighted materials
on the Internet. All Hosting.pro customers are subject to the
requirements of the DMCA. Individuals or entities submitting
notifications of copyright infringement by a Hosting.pro customer
(per the DMCA) to Hosting.pro must follow the below procedures.
Copyright infringement notifications submitted to Hosting.pro
according to these procedures will be processed within 21 days
of receipt. Customers who are the subject of a DMCA notification
that meets the below criteria may be subject to account termination
at Hosting.pro 's sole discretion.
DMCA Copyright Infringement Notification Requirements
- Signature of the copyright owner or a person authorized
to act on the copyright owner's behalf (the "Claimant").
- Identification of the copyrighted work(s) claimed to have
been infringed.
- Identification of the material claimed to infringe the
copyright(s), and enough information for Hosting.pro to
locate it including URLs and specific descriptions of the
infringing material at each URL.
- The Claimant's name, address, and telephone number(s).
- A statement that the Claimant has a good faith belief
that use of the disputed material is not authorized by the
copyright owner or his agent.
- A statement, under penalty of perjury, that the information
in the notification of copyright infringement is accurate
and that the Claimant is authorized to act on behalf of
the copyright owner.
- Mail the notification to:
Hosting.pro Corporation
Legal Department - DMCA Complaints
1 North State Street 12th Floor
Chicago, IL 60602 USA
|
| Pornography and sex-related merchandising
are prohibited on Hosting.pro servers. This includes sites that
may infer sexual content or provide links to adult content elsewhere.
This is also true for sites that promote any illegal activity
or content that may be damaging to our servers or any other
server on the Internet, or provide links to such sites. |
| The use of Hosting.pro 's services to store,
post, display, transmit, advertise or otherwise make available
child pornography is prohibited. Hosting.pro is required by
law, and will, notify law enforcement agencies when it becomes
aware of the presence of child pornography on, or being transmitted
through, its services. |
| Hosting.pro is concerned with the privacy
of on-line communications and Web sites. In general, the Internet
is neither more nor less secure than other means of communication,
including mail, facsimile, and voice telephone service, all
of which can be intercepted and otherwise compromised. As a
matter of prudence, however, Hosting.pro urges its customers
to assume that all of their on-line communications are insecure.
Hosting.pro cannot take any responsibility for the security
of information transmitted over Hosting.pro 's facilities. Additional
details on privacy and Hosting.pro 's use of customer information
can be found in Hosting.pro 's Privacy Statement located here. |
| Customers are required to use the Hosting.pro
network responsibly. This includes respecting the other customers
of Hosting.pro . Hosting.pro reserves the right to suspend and/or
cancel service with any customer who uses the Hosting.pro network
in such a way that adversely affects other Hosting.pro customers.
While Hosting.pro may monitor its service electronically to
determine that its facilities are operating satisfactorily,
as a general practice, Hosting.pro does not monitor its customers'
communications or activities to determine whether they are in
compliance with the TOU. However, when Hosting.pro becomes aware
of any violation of the TOU or other user agreements, Hosting.pro
may take any action to stop or correct such violation, including,
but not limited to, denying access to Hosting.pro 's services
and equipment or to the Internet. In addition, Hosting.pro may
take action against a customer or a customer of such customer
because of the activities of such customer. Hosting.pro anticipates
that customers who offer Internet services will cooperate with
Hosting.pro in any corrective or preventive action that Hosting.pro
deems necessary. Failure to cooperate with such corrective or
preventive measures is a violation of Hosting.pro policy and
Hosting.pro reserves the right to take any such action even
though such action may affect other customers of the Hosting.pro
customer. |
| The failure by a customer to meet or follow
any of the TOU is grounds for account deactivation. Hosting.pro
will be the sole arbiter as to what constitutes a violation
of the TOU. Hosting.pro reserves the right to remove any account
without prior notice and to refuse service to anyone at any
time. When Hosting.pro becomes aware of an alleged violation
of its TOU, Hosting.pro will initiate an investigation. During
the investigation, Hosting.pro may restrict a customer's access
in order to prevent further potentially unauthorized activity.
Depending on the severity of the violation, Hosting.pro may,
at its sole discretion, restrict, suspend, or terminate a customer's
Web hosting account and/or pursue other civil remedies. If such
violation is a criminal offense, Hosting.pro will notify the
appropriate law enforcement authorities of such violation. An
unlisted activity may also be a violation of the TOU if it is
illegal, irresponsible, or constitutes disruptive use of the
Internet. Hosting.pro does not issue credits for outages incurred
through service disablement resulting from TOU violations. Violators
of the policy are responsible, without limitations, for the
cost of labor to rectify any damage done to the operation of
the network and business operations supported by the network,
and to respond to complaints incurred by Hosting.pro . |
| Hosting.pro customers agree to protect,
defend, hold harmless, and indemnify Hosting.pro , any third
party entity related to Hosting.pro (including, without limitation,
third party vendors), and Hosting.pro 's executives, directors,
officers, attorneys, managers, employees, consultants, contractors,
agents, parent companies, subsidiaries, and co-subsidiaries
with the same parent company as Hosting.pro , from and against
any and all liabilities, losses, costs, judgments, damages,
claims, or causes of actions, including, without limitation,
any and all legal fees and expenses, arising out of or resulting
in any from the customer's use of Hosting.pro 's services. |
| The Hosting.pro service is provided on an
as is, as available basis without warranties of any kind, either
express or implied, including, but not limited to, warranties
of merchantability, fitness for a particular purpose or non-infringement.
Hosting.pro expressly disclaims any representation or warranty
that the Hosting.pro service will be error-free, secure or uninterrupted.
No oral advice or written information given by Hosting.pro ,
its employees, licensors or the like, will create a warranty;
nor may you rely on any such information or advice. Hosting.pro
and its partners and suppliers will not be liable for any cost
or damage arising either directly or indirectly from any transaction
or use of the service. |
| If a customer becomes insolvent or any bankruptcy
petition is filed by the customer, or any third party against
the customer, Hosting.pro may immediately terminate provision
of Hosting.pro 's services to the customer without prior notice
or penalty. Such customer consents to the grant of relief from
any automatic stay of proceedings against Hosting.pro in such
event. |
| TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL
Hosting.pro (INCLUDING, WITHOUT LIMITATION, Hosting.pro 'S EXECUTIVES,
DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS,
CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, CO-SUBSIDIARIES
WITH THE SAME PARENT COMPANY AS Hosting.pro , AFFILIATES, THIRD-PARTY
PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE
INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING Hosting.pro
'S SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY
BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSES INCREASE,
COSTS OF SUBSTITUTE PRODUCTS AND/OR Hosting.pro SERVICES, OR
ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL,
SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND
ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY Hosting.pro
SERVICES EVEN IF Hosting.pro HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. Hosting.pro 'S TOTAL CUMULATIVE LIABILITY,
IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES,
RELATED TO THE TOU OR Hosting.pro 'S SERVICES, INCLUDING, WITHOUT
LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY
Hosting.pro OR Hosting.pro 'S REPRESENTATIVES, OR UNDER ANY
OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL
NOT EXCEED, THE ACTUAL DOLLAR AMOUNT PAID BY THE CUSTOMER FOR
THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES
OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR TO THE DATE THE DAMAGE
OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE. |
| Hosting.pro may discontinue, upgrade, replace,
modify, or change in any way, without limitation, any software,
application, program, data, hardware, equipment, or portions
or components thereof, used to provide customers with Hosting.pro
's services. Certain changes to Hosting.pro 's services may
affect the operation of customers' personalized applications
and content. Each customer is solely responsible, and Hosting.pro
is not liable, for any and all such personalized applications
and content, except as expressly agreed to by Hosting.pro . |
| Except where Hosting.pro has expressly agreed
in writing to the contrary, customers are solely and entirely
responsible, and Hosting.pro is in NO way responsible, for the
management and backup of all customer data, and all updates,
upgrades, and patches to any software that customers use in
connection with Hosting.pro services. |
| Hosting.pro makes a reasonable effort to
provide customers with technologies, developments, and innovations
(collectively "Technologies"), part of which may be
licensed, or co-branded, from or by, third party entities. However,
Hosting.pro makes NO warranty of any kind, either express or
implied, regarding the quality, accuracy, reliability, validity,
or continued existence of any or all aspects of such Technologies.
Moreover, Hosting.pro specifically disclaims all warranties
of merchantability and and fitness for a particular purpose
for such Technologies. Furthermore, no customer will hold Hosting.pro
liable in any way for the revocation of any license, which has
been licensed to Hosting.pro . The use of the Technologies obtained
from or through Hosting.pro , or any other referred third party,
whether directly or indirectly, is at the sole risk of customers. |
| Any mention of non-Hosting.pro products
by Hosting.pro , its employees, or any third party entity related
to Hosting.pro is for information purposes only and does not
constitute an endorsement or recommendation by Hosting.pro .
Hosting.pro disclaims any and all liabilities for any representation
or warranty made by the vendors of such non-Hosting.pro products
or services. |
| Customers will not, without Hosting.pro
's express written consent, copy, reproduce, republish, or otherwise
use any material, in whole or in part, that is located on Hosting.pro
's Web site, and customers will not use any of Hosting.pro 's
trademarks, service marks, copyrighted materials, or other intellectual
property without Hosting.pro 's express written consent. Customers
will not, in any way, misrepresent their relationship with Hosting.pro
, attempt to pass themselves off as Hosting.pro , or claim that
customers are Hosting.pro . |
| Customers may not assign or delegate their
rights or obligations under the TOU or other agreement for Hosting.pro
's services, either in whole or in part, without the prior written
consent of Hosting.pro . |
| Hosting.pro customers must be at least 18
years of age. Any individual under the age of 18 years ("Minor")
must have a parent or guardian accept the TOU in order for the
Minor to become a Hosting.pro customer. A parent or guardian
who accepts the TOU on behalf of a Minor will be primarily liable
for ensuring complete and proper compliance with the TOU, including
the timely and full payment of the charges for Hosting.pro services,
and such primary liability will continue even when the Minor
has attained the age of 18, unless the parent or guardian obtains
Hosting.pro 's express written consent to the contrary. Any
acceptance of the TOU or any other agreement for Hosting.pro
's services will be deemed null and void to the extent that
Hosting.pro will not be liable in any way as a result of the
Minor's age or legal incapacity or the Minor's use of Hosting.pro
's services. |
| The TOU, and any other agreement for Hosting.pro
services, will be governed by and construed in accordance with
the laws of the State of Illinois, USA without reference to
its conflicts of laws principles. Any litigation or arbitration
between a customer and Hosting.pro will take place in Illinois,
and the customer will consent to personal jurisdiction and venue
in that jurisdiction. If any provision or portion of the TOU
or other Hosting.pro agreement is found by a court of competent
jurisdiction to be unenforceable for any reason, the remainder
of the TOU or the agreement will continue in full force and
effect. |
| Hosting.pro will not be liable for delays
in its performance of the TOU or Hosting.pro services caused
by circumstances beyond Hosting.pro 's reasonable control, including
acts of God, wars, insurrection, civil commotions, riots, national
disasters, earthquakes, strikes, fires, floods, water damage,
explosions, shortages of labor or materials, labor disputes,
transportation problems, accidents, embargoes, or governmental
restrictions (collectively "Force Majeure"). Hosting.pro
will make reasonable efforts to reduce to a minimum and mitigate
the effect of any Force Majeure. Notwithstanding anything contained
elsewhere herein, lack of finances will not be considered an
event of Force Majeure nor will any event of Force Majeure suspend
any obligation of customers for the payment of money due.Waiver
and AmendmentAny waiver, modification, or amendment of any provision
of the TOU or other agreement for Hosting.pro services, initiated
by a customer, will be effective only if accepted in writing
and signed by an authorized representative of Hosting.pro . |
| Nothing in this Agreement will be construed
as creating a partnership or relationship of employer and employee,
principal and agent, partnership or joint venture between Hosting.pro
and its customers. Each of Hosting.pro and its customers will
be deemed an independent contractor at all times and will have
no right or authority to assume or create any obligation on
behalf of the other, except as may be expressly provided herein. |
| Wherever in this TOU the masculine, feminine,
or neuter gender is used, it will be construed as including
all genders, and wherever the singular is used, it will be deemed
to include the plural and vice versa, where the context so requires.
The division of the TOU into sections/paragraphs, and the insertion
of headings/captions, are for convenience of reference only
and will not affect the construction or interpretation of the
TOU. Any rule of construction to the effect that any ambiguity
is to be resolved against the drafting party will not be applicable
in the construction or interpretation of the TOU. |
| The TOU, and/or any other specific agreement
for Hosting.pro services, constitutes the complete understanding
and agreement between Hosting.pro and its customers. Except
when expressly agreed to the contrary in signed writing by an
authorized representative of Hosting.pro , the TOU supersedes
any other written (including digitized/computerized) agreement,
oral agreement, and/or agreement by conduct. This TOU, and/or
any other specific agreement for Hosting.pro services is between
Hosting.pro and its customers only and will not confer any rights
in any third party except as otherwise expressly provided by
Hosting.pro . |
D. All Hosting.pro Customer Billing Policy
The following Terms of Use constitute Hosting.pro 's Billing Policy
and apply to ALL Hosting.pro customers:
All charges are shown in US Dollars. Payments
are to be made in US dollars. Hosting.pro accepts the following
types of payment:
- Check or Money Order
- Credit Card (VISA, MasterCard, American Express, Discover)
- Bank WireTransfer
- PayPal
All payments are due on the Account Statement Date. The Account
Statement Date is the monthly anniversary of the date the account
was activated. If you provide Hosting.pro your credit card information,
you authorize Hosting.pro to automatically charge your credit
or debit card for charges that apply to your account. Recurring
charges will be posted to your credit card until such time that
you cancel your account in accordance with Hosting.pro 's Billing
Policy in the TOU. Charges subsequent to your initial order
will accumulate in your account until such charges exceed $9.95.
Hosting.pro will then automatically charge your credit card
on the next Account Statement Date. You are responsible for
directly updating, or notifying Hosting.pro , of any changes
to your credit card (including, but not limited to card number,
expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of
their balance due within ten (10) days of the Account Statement
Date.
Accounts that are thirty (30) days past due will be automatically
suspended. All past due and unpaid balances are subject to collection.
In the event of collection, you will be liable for costs of
collection including attorney's fees, court costs, and collection
agency fees. |
Hosting.pro offers three Billing Cycles (terms)
for hosting charges: Monthly, Quarterly (3 months) and Yearly
(12 months). The Billing Cycle begins on the Plan Activation
Date. Resellers are limited to the monthly Billing Cycle for
all of their charges. Non-credit card payment methods are limited
to Annual or Quarterly Billing Cycles.
You may elect to change your Billing Cycle at any time; however,
the new Billing Cycle will only take effect at the time of the
next plan renewal.
All additional features added to an account are charged monthly.
Additional items are non-refundable. |
| In order to insure uninterrupted service
to your website, all plans will automatically renew at the end
of the plan's Billing Cycle. Plan renewal charges are based
on the prevailing rate on the date of renewal according to the
service selected. Plans are renewed for the same billing cycle.
If you wish to cancel your plan before plan renewal, please
refer to the Cancellation section below. |
| Hosting.pro does not mail paper invoices
or statements. Statements can be viewed and printed through
SiteControl. Customers may elect to receive their monthly account
billing statement via email. This option may be selected in
SiteControl. |
- Returned (NSF) Checks
Hosting.pro charges a $25.00 fee for returned (NSF) checks.
Customers that issue an NSF check will be required to submit
future payments with a certified check or money order.
- Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit
card chargeback received by Hosting.pro .
- Bank Wire Payments
Hosting.pro does NOT charge fees for accepting payment via
bank wire, however, international wire transfers may be
assessed a $20.00USD processing fee by an intermediary bank
in New York. In addition, your issuing bank may also charge
a fee for sending the wire. Please add these fees to the
amount that you are sending to Hosting.pro or the amount
credited to your account will be less than your intended
payment.
- Reactivation
Customers that wish to reactivate a closed account will
be assessed a $19.95 reactivation fee. A $99.95 fee will
be assessed if Hosting.pro restores your data files to your
reactivated account.
- Hosting Plan Changes
Customers electing to change to a lower priced hosting plan
on the same platform will be charged a $19.95 downgrade
fee. There is no upgrade fee for upgrading to a higher priced
plan, however, you will be charged any difference between
the setup fee applicable to your new and former plans.
- Platform Change
Customers that elect to change plans to a different operating
system platform will be charged a $19.95 platform change
fee.
- Account Splits and Mergers
Hosting.pro encourages customers to merge hosting plans
contained in two or more accounts into one account. There
is no fee for this service. Customers may also request that
Hosting.pro separate one or more plans contained under one
account into separate accounts. The fee for this service
is $19.95 for each new account created and is charged to
the new account. Please direct all requests for these services
to: billing@Hosting.pro
.com.
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Hosting plans will automatically renew until
a plan is cancelled. In order to cancel service, you must contact
Hosting.pro 's Customer Service Team, Monday through Friday,
9:00 A.M. to 5:00 P.M. Central Time, at (1-866-467-8929, option
4). Hosting.pro 's customer service representatives will assist
you with the cancellation process. Please be aware that there
are no pro-rated refunds after the first 30 days of service.
Non-US customers may contact Hosting.pro 's Billing Team via
email at billing@Hosting.pro .com.
Cancellation requests must be received by Hosting.pro a minimum
of thirty (30) days prior to the end of your Billing Cycle for
dedicated server plans and a minimum of ten (10) days prior
to the end of your Billing Cycle for all other plans. Cancellations
submitted later than this time may result in automatic renewal
of your hosting plan. Cancellations become effective on the
day processed by Hosting.pro . Hosting.pro is unable to cancel
your account effective for a future date. Hosting.pro will confirm
the cancellation request when it is processed. If you do not
receive a confirmation, please contact Hosting.pro as soon as
possible.
Hosting.pro does not monitor, and will not automatically cancel,
plans for problems related to domain name transfers, non-usage,
Internic, your ISP, or any other secondary issues not directly
related to Hosting.pro 's services. Cancellation of services
does not relieve the customer from paying any outstanding balance
owed on the account. Hosting.pro Corporation reserves the right
to cancel any account, at any time, without notice, for any
reason Hosting.pro Corporation considers appropriate. |
| Each of Hosting.pro 's shared hosting plans
carries a 30-day unconditional money back guarantee. If you
are not completely satisfied with our services or support within
the first 30 days, you will be given a full refund of the fees
paid in advance (excluding setup fees) upon plan cancellation.
The following services do not qualify for the 30 Day Money Back
Guarantee: additional items and services; domain name registration;
dedicated servers; items and services ordered through the reseller
program; domain parking plus; and overage fees. |
| Refunds are only available in accordance
with the 30 Day Money Back Guarantee. Refunds will be provided
in the same payment method of the original payment. There are
no refunds offered or promised after 30 days. |
| Hosting.pro has a zero tolerance policy for
chargebacks. Any customer who disputes a credit card payment
is subject to a fine, suspension and account termination at
Hosting.pro 's discretion. A charge of $25.00 per chargeback
will be assessed to all accounts that receive a chargeback.
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| Hosting.pro 's policies and prices are subject
to change without notice. Any price changes become effective
in the next billing cycle. |
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